Efficacious Workplace Ethics: Understanding intercultural communication
After graduating, the first thought that strikes our mind is to land a rewarding job, but it isn’t easy to get a job. Even if you get a job, it is challenging to stick to it and witness promotions. Apart from the professional skills, the companies expect the candidates to have sound communication skills.
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The process of getting a job is intricate as candidates need to go through several assessments with last being the personal interview. The only way to outshine in the personal interview is by being straightforward, confident and showcasing sound communications skills.
Once your interview is clear and you grab the job position, the next big thing is to accustom yourself in the company and perform your responsibilities meticulously so that you are able to impress you senior and have a long run in the company.
The communication skills aid in outperforming in every step right from the job interview to performing job duties. Let’s have a look at some communication ethics that you should be following to excel in your career:
1. The interview
It all starts or ends with an interview. An interview is the first step towards getting a job so you should be appropriately prepared for your interview in advance. Here are few guidelines that will help you to crack the interview:
- Dress code: Be appropriately dressed as that exemplifies your personality. Wear a formal dress to showcase professionalism.
- Find the interview room: Your interview starts from the moment you step into the office. So, be communicative right from the beginning. Greet the receptionist and tell her that ‘I’m here for an interview’, then supply information about the person that you’ll have to meet.
- Greet: Don’t forget to greet the interviewers once you are called into the interview room. Show them that you’re really interested in the job. Start by saying that ‘I’m glad that I got this opportunity’
- Introduction: Most of the times, the interviewers would ask you to give your introduction. This is the best opportunity to showcase your communication skills and intellectual level. Tell your name, your family details, education qualification, job experience, hobbies, strengths, and weaknesses.
- Educational qualification: The educational qualification should include your percentage passing year and faculty/branch of study.
- Work experience: Show your resume to the interviewers. They may ask you questions related to your previous job like why you left. The best answer would be saying that you were looking for a more challenging job. Check for 10 hacks to write an effective resume
2. Job description
The interviewers would like to know everything about you including your skills, hobbies, work preferences, salary expectations and time of joining before offering a job.
- Showcase your kills: The more you are able to advertise yourself, the better will be the chances of getting the job. Your communication skills act as the biggest promoter. Tell about your skills that can be valuable for the company.
- Getting a job: Once you’ve convinced the interviewers to give you a job then they might ask you questions related to the organization. You should show them that you are ready to face the challenges. Give positive responses to their queries and be ready to work with a team. If they ask when you want to join, then you should always say ‘As soon as possible’. In the end, when you’re offered with the job, say ‘Thank you for the opportunity. I would perform all my duties wholeheartedly and will not disappoint you.’ 10 Common Interview Questions Along With Answers and Examples
3. Arriving at the office
The first day of the job is most important for your professional life. Make sure that you put the best foot forward. Begin your day by greeting all the people that you meet in the office. Meet your boss and have a good communication with him and colleagues at your workplace. The boss might ask someone to show you your working space and to tell about the company.
- Greetings: Greet everyone in the office and try to have a good relationship with the boss and colleagues.
- In the new office: Inquire about the telecom system and everything else that is relevant to your job responsibility. You may also ask about the team that you’ll be joining. Read the contract, understand it and take some time to organize yourself.
4. Talking with the boss
Whenever you have conversations with your boss, make sure that it is professional and that you always demonstrate a positive attitude. On your first day, tell everything to the boss frankly like what all you need to start.
- Discuss everything about the contract: It is better to understand the terms and conditions of the contract and to clarify your doubts at the earliest. You may ask about the duration of the probation period, and the parameters that will be used to review your performance. You may ask whether you’ll get a second chance if you fail or what will be the repercussions.
- Questions about the policies of the office: It is better to know about the policies of the office to fit into it properly. For this, inquire about the performance appraisals, yearly evaluations, criteria for promotions, medical insurance, holiday time, duration and when can you take them.
5. Office Tour
Finally, when you are all set to begin your job, the next thing to do is to meet all your colleagues. Greet all the team members and always have a smile on your face. Ask about their job role and try to accustom with them so that you can work as a team.
6. Job responsibilities
Your job responsibilities include a lot of portions where communications play a major role. Let’s have a look at some of these:
- Answering and transferring the phone call: Whenever you pick a call, always ask the name of the person who is calling and you may even ask the reason for their call. If they want to talk to someone else then, gently ask them to be on hold by saying ‘Would you mind holding for a moment?’ Next, you can ask your boss if he/she would like to speak to the caller. Once they agree, you can connect the call. Check this to know 16 Ways of effective phone call conversation
- Taking a message: Sometimes, your boss may not be available to take some calls that might be urgent. So in that situation, you can take the message. You can say that ‘I’m afraid that sir/ma’am is not available to take your call at the moment so can you leave a message.’ Note down the message and phone number of the customer and later on, tell it to your boss.
- Making appointments and scheduling a meeting: Whenever you need to fix meetings with the clients, make sure that you have ample of information to fix the meeting. While taking an appointment, supply information related to agenda of the meeting, date, time and venue. Once both parties agree, you can schedule the meeting.
- Meeting with the client: Conversations with the clients play a major role in enhancing the revenues. Always begin your conversations by greeting the client and have a positive body language throughout. Make sure that you give proper explanations to the client about the prices that you’ve fixed for the products and services. Bargaining skills are also essential in the meetings. The more you’ll be able to convince the client for doing business with the company, the better will be the chances of stealing the deal.
- Handling complaints: Angry customers are not good for any business, so you should always handle them smartly. Firstly, apologize to them for the difficulties that they had to face and convince them that their issue will be resolved at the earliest. You should have an apologetic tone throughout such conversations.
- Planning a business trip: Organizing a business trip is a chaos in the beginning but once you get hands-on experience then it becomes hassle-free. Here also, you need to effectively communicate with the travel agents to make the booking. For this, supply ample of information such as time of travel, duration, place of travel, date of boarding and return date.
- Getting along with colleagues: Colleagues can help you in several ways so fostering a relationship with them is of utmost importance. If you are new and don’t have an idea about handling any task, then you can always take guidance from your colleagues. So, it is essential to maintain a good rapport with your colleagues.
Communications is the most imperative factor for every business. Right from interview stages to meeting with the clients, communication skills facilitate you to execute each step efficaciously. That is why you should sharpen your communication skills prior to applying for the jobs. You can choose any of the Wizmantra’s courses for English Speaking Classes to help you out in improving your communication skills.